Shipping & Returns

All of our goodies ship within 2-5 business days, unless apparel or otherwise specified in the case of a custom order. We have been experiencing some unpredictable delays with the effects of Covid-19 on receiving supplies, so set ship dates are not guaranteed. 

Standard shipping rates apply. 

RETURN POLICIES: 

GENERAL PRODUCTS:

All sales are final unless a product arrives damaged, or we made an error. If an order was sent damaged or by error, we will offer a replacement (free of shipping). However, if you decide you do not want a replacement, the item can be returned for money back. Please keep in mind, if you do decide to return our product for your money back, you are required to pay for all shipping costs. 

APPAREL:

All apparel is made-to-order and is currently taking an extra 5-15 business days, during the pandemic, to ship, unless otherwise specified on a quick-ship item. We do not accept returns but will facilitate sizing exchanges. All returned products must be un-worn, in original condition and or additional charges may be applied. If you have any questions about whether a product can be returned, please email us at hello@twigandstonedesigns.com.